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  • Nik Njegovan 4 posts 27 karma points
    Aug 04, 2014 @ 19:14
    Nik Njegovan
    3

    Unlock a user

    Hi there,

    I have locked my admin user and I can't get into the UI to update anything. I have access to the database and was hoping to be able to update a flag there to unlock my admin user. The error that I get when I try to log in is this:

    "Cannot validate member admin because they are currently locked out"

    I've traced it to the web membership provider but I have no idea what to do from there. Any help is appreciated. 

    Thanks

     

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  • Sebastiaan Janssen 4899 posts 14655 karma points MVP admin hq
    Aug 04, 2014 @ 20:14
    Sebastiaan Janssen
    103

    You should update the userNoConsole field in the UmbracoUser to be false or 0.

    http://our.umbraco.org/forum/umbraco-7/using-umbraco-7/50407-Login-failed-for-user-in-Umbraco-7?p=1#comment189379

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  • Nik Njegovan 4 posts 27 karma points
    Aug 04, 2014 @ 20:33
    Nik Njegovan
    0

    Thank you for your quick reply. I did as you suggested and increased the MaxPasswordAttempts in my web.config and I currently have passwordFormat="clear"

    I seem to still be getting this error:

    2014-08-04 11:17:26,940 [55] INFO  Umbraco.Web.Security.Providers.UmbracoMembershipProvider`2[[Umbraco.Core.Services.IMembershipUserService, Umbraco.Core, Version=1.0.5261.28127, Culture=neutral, PublicKeyToken=null],[Umbraco.Core.Models.Membership.IUser, Umbraco.Core, Version=1.0.5261.28127, Culture=neutral, PublicKeyToken=null]] - [Thread 18] Can not validate member admin because they are currently locked out

    This is the admin row in the database: 

    id userDisabled userNoConsole userType startStructureID startMediaID userName userLogin userPassword userEmail userDefaultPermissions userLanguage defaultToLiveEditing
    0 False False 1 -1 -1 admin admin default [email protected] NULL en False
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  • Dhiren 58 posts 200 karma points
    Mar 20, 2015 @ 09:55
    Dhiren
    0

    Hi Nik,

    I had a same situation. I tried to restart application by chanigng in web.config and then tried to login. It worked for me!!

    Thanks,
    Dhiren 

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  • Sabkhan 1 post 21 karma points
    Jan 06, 2016 @ 14:08
    Sabkhan
    0

    where to change in the web.config? Khan

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  • MrFlo 149 posts 392 karma points
    Jan 12, 2016 @ 12:09
    MrFlo
    1

    I got the same problem. It's due to multiple password errors and I think in my case it's also coming from the fact that I switched network many times (different IPs)

    It could be confusing also because the first error you got is a JS error: 

    Failed to load resource: the server responded with a status of 400 (Bad Request)

    Then you check the log file and you see :

    INFO  Umbraco.Core.Security.BackOfficeSignInManager - Event Id: 0, state: Login attempt failed for username admin from IP address ::1, the user is locked

    Solution is to:

    1. change the "userNoConsole" field to false for your user in the "umbracoUser" database
    2. "Touch" your web.config (add a space and save it) or restart appPool
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