Big annoying (only sometimes occuring) issue here. I hope somebody knows how to deal with this.
Today two different clients submitted two different Forms, only their entries have disappeared. The forms are used for quite some time now, working well. I've had this issue once before, few months back.
I know the records have disappeared because I log every Form submission in the database by Record ID. I even checked in the Contour Records table with the Record ID's of the two disappeared entries, but I cannot find it there either.
Well the only place in the core of Contour where you can delete a record is in the records viewer... are you sure they haven't been manually deleted by someone?
I've got a Move Record RecordAction built into the site which allows the client to transfer records from a Waiting list Form to an Subscriberslist Form.
It appears one of the suddenly deleted records had been moved before vanishing. So it might be this RecordAction made a mistake or something. Could you look at the code and tell me what you think?
I as of today added some dispose routines at the end, but I don't think that should be the problem right? I also stopped deleting old records because I dont want to delete anything if I can't be sure the new record isnt created right. But anyhow, while testing it always worked, but apparently it errored at least once..
What the code does is create a new Record in the Selected Form and loop insert RecordFields. Then at the end it changes Record ID in some Secondary Database tables where payment information is stored (this form is linked to a payment provider)
Records Missing
Hi guys,
Big annoying (only sometimes occuring) issue here. I hope somebody knows how to deal with this.
Today two different clients submitted two different Forms, only their entries have disappeared. The forms are used for quite some time now, working well. I've had this issue once before, few months back.
I know the records have disappeared because I log every Form submission in the database by Record ID. I even checked in the Contour Records table with the Record ID's of the two disappeared entries, but I cannot find it there either.
Does anyone know something about this?
Martin
Hmm that would be strange, do you have any third party addons installed to Contour like http://our.umbraco.org/projects/backoffice-extensions/attackmonkey-contour-remove-duplicate-entries
Hi Tim,
Not that one no, I'm using several custom workflows and stuff, but nothing that deletes records. (Except a recordaction of course)
Well the only place in the core of Contour where you can delete a record is in the records viewer... are you sure they haven't been manually deleted by someone?
Well, I think not, the client has a reputation for neatness, and when suggesting that he might have deleted something unwittingly, this was denied.
What I'll do is add some event logging on Deleting and Submitting Records. Lets see what will come up if it happens again :)
Yup good idea :)
Hi Tim,
I've got a Move Record RecordAction built into the site which allows the client to transfer records from a Waiting list Form to an Subscriberslist Form.
It appears one of the suddenly deleted records had been moved before vanishing. So it might be this RecordAction made a mistake or something. Could you look at the code and tell me what you think?
http://www.eft.nl/media/Contour.RecordAction.MoveRecord.txt
I as of today added some dispose routines at the end, but I don't think that should be the problem right? I also stopped deleting old records because I dont want to delete anything if I can't be sure the new record isnt created right. But anyhow, while testing it always worked, but apparently it errored at least once..
What the code does is create a new Record in the Selected Form and loop insert RecordFields. Then at the end it changes Record ID in some Secondary Database tables where payment information is stored (this form is linked to a payment provider)
Thanks!
Martin
Ok will take a look
Solution in this thread: http://our.umbraco.org/forum/umbraco-pro/contour/42648-Contour-grievances?p=0#comment154328 (seems to be due to manual delete after examining the iis logs)
Jup..can't book your reply as solution though. strange. well, whatever. thanks for helping out.
Yeah option seems to be gone :(
Mark as solution option is back :)
is working on a reply...
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