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  • Dunxmax 2 posts 22 karma points
    Jul 13, 2015 @ 10:57
    Dunxmax
    0

    Umbraco 4.7.0 not sending emails

    Hi All,

    I truly am a newbie with Umbraco.

    Basically, I've been handed a site that uses Umbraco, I currently don't have access to the hosting.

    There is an issue with a contact form - it's not sending emails.

    I have found where the form is set up and I have found the workflows - there doesn't appear to be a problem with the settings.

    I'm wondering if anybody could tell me if this is likely to be a bug with the version of Umbraco I am using or is most likely to be a server configuration.

    Either way, any advice would be gladly appreciated.

    Thanks in advance

    Duncan

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  • Sören Deger 726 posts 2833 karma points c-trib
    Jul 13, 2015 @ 11:17
    Sören Deger
    1

    Hi Dunxmax,

    welcome to our :-)

    Have you any errors in the umbraco log?

    At first you should have a look into the web.config file. You can find this file in the root folder of your website on your server. In this file there is a section "system.net" with the smtp-settings:

    <system.net>
    <mailSettings>
      <smtp>
        <network host="YourSMTPserver" userName="yourMailUsername" password="yourMailPassword" />
      </smtp>
    </mailSettings>
  </system.net>

    Here you should find your email credentials. If not, please edit the network tag, save the file and try it again.

    Hope this helps?

    Best, Sören

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  • Tim Geyssens 6562 posts 15373 karma points MVP 2x c-trib
    Jul 13, 2015 @ 11:54
    Tim Geyssens
    0

    Hi Duncan,

    Can you check if umbraco can send out email notifications? So subscribe to an event (like publish) and then publish a page... if that doesn't work it's definitely a server config issue

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  • Dunxmax 2 posts 22 karma points
    Jul 13, 2015 @ 12:00
    Dunxmax
    0

    Thanks for your swift response - I shall attempt to contact the server admin (easier said than done) and I'll get back to you.

    Regards

    Duncan

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