error accessing umbraco back end after installation

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Ian Bradley 8 posts 88 karma points

Jan 08, 2018 @ 09:57

0

Error accessing Umbraco back end after installation

I added the Newsletter Studio package to my site hosted on Umbraco Cloud (Umbraco version 7.7.7). I did this via the Developer/Packages menu.

The installation seemed to go fine. However the next day when I logged into the site back end I say the error "Server error: Contact administrator, see log for full details. Failed to retrieve data for sections"

Looking at the Trace Logs I am seeing the issue is related to Newsletter Studio. For example:

Unhandled controller exception occurred System.AggregateException: One or more errors occurred. ---> System.NullReferenceException: Object reference not set to an instance of an object. at NewsletterStudio.Umbraco.SettingsTreeController.CreateRootNode(FormDataCollection queryStrings) at Umbraco.Web.Trees.TreeControllerBase.GetRootNode(FormDataCollection queryStrings) at Umbraco.Web.Trees.ApplicationTreeExtensions.

Hope you can help me resolve this.

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Markus Johansson 1701 posts 4879 karma points c-trib

Jan 08, 2018 @ 10:35

0

Hi!

I'm guessing that this error shows when you go to the Newsletter Studio-section?

It seems like it might have something to do with the tables in the database, are you sure that the tables was created? You should see a nsNewsletter-table and some other tables starting with ns.

Also, have a look in the config/newsletterStudio.config-file - is this file correct? Compare to this one: https://www.newsletterstudio.org/help/configure-newsletter-studio/default-newsletterstudioconfig/

// m

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Ian Bradley 8 posts 88 karma points

Jan 08, 2018 @ 11:01

0

Hi Markus

Thanks for replying.

The error shows as soon as I login to the back end. I can't navigate the Umbraco sections either as they are missing from the navigation bar.

The database tables seem to be there:

I don't know how to access the config file via Umbraco Cloud to check that.

Thanks

Ian

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Markus Johansson 1701 posts 4879 karma points c-trib

Jan 08, 2018 @ 12:57

0

Hi!

The package should work on cloud, hmm you could just look in the /config/-folder of your solution?

Maybe there is something wrong in your "applications.config"-file or in the "Tree.config"-file... not sure but have a look in them to see if there is any duplicates?

// m

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Ian Bradley 8 posts 88 karma points

Jan 08, 2018 @ 13:31

My applications.config file looks like this:

<?xml version="1.0" encoding="utf-8"?>
<applications>
  <add alias="content" name="Content" icon="traycontent" sortOrder="0" />
  <add alias="media" name="Media" icon="traymedia" sortOrder="1" />
  <add alias="settings" name="Settings" icon="traysettings" sortOrder="2" />
  <add alias="developer" name="Developer" icon="traydeveloper" sortOrder="3" />
  <add alias="users" name="Users" icon="trayuser" sortOrder="4" />
  <add alias="member" name="Members" icon="traymember" sortOrder="5" />
  <add alias="forms" name="Forms" icon="icon-umb-contour" sortOrder="6" />
  <add alias="translation" name="Translation" icon="traytranslation" sortOrder="7" />
</applications>

And my trees.config like this:

<?xml version="1.0" encoding="utf-8"?>
<trees>
  <!--Content-->
  <add initialize="true" sortOrder="0" alias="content" application="content" title="Content" iconClosed="icon-folder" iconOpen="icon-folder" type="Umbraco.Web.Trees.ContentTreeController, umbraco" />
  <add initialize="false" sortOrder="0" alias="contentRecycleBin" application="content" title="Recycle Bin" iconClosed="icon-folder" iconOpen="icon-folder" type="umbraco.cms.presentation.Trees.ContentRecycleBin, umbraco" />
  <!--Media-->
  <add initialize="true" sortOrder="0" alias="media" application="media" title="Media" iconClosed="icon-folder" iconOpen="icon-folder" type="Umbraco.Web.Trees.MediaTreeController, umbraco" />
  <add initialize="false" sortOrder="0" alias="mediaRecycleBin" application="media" title="Recycle Bin" iconClosed="icon-folder" iconOpen="icon-folder" type="umbraco.cms.presentation.Trees.MediaRecycleBin, umbraco" />
  <!--Settings-->
  <add initialize="true" sortOrder="0" alias="documentTypes" application="settings" title="Document Types" iconClosed="icon-folder" iconOpen="icon-folder-open" type="Umbraco.Web.Trees.ContentTypeTreeController, umbraco" />
  <add application="settings" alias="templates" title="Templates" iconClosed="icon-folder" iconOpen="icon-folder-open" type="Umbraco.Web.Trees.TemplatesTreeController, umbraco" initialize="true" sortOrder="1" />
  <add application="settings" alias="partialViews" title="Partial Views" silent="false" initialize="true" iconClosed="icon-folder" iconOpen="icon-folder" type="Umbraco.Web.Trees.PartialViewsTreeController, umbraco" sortOrder="2" />
  <add application="settings" alias="stylesheets" title="Stylesheets" type="umbraco.loadStylesheets, umbraco" iconClosed="icon-folder" iconOpen="icon-folder" sortOrder="3" />
  <add application="settings" alias="stylesheetProperty" title="Stylesheet Property" type="umbraco.loadStylesheetProperty, umbraco" iconClosed="" iconOpen="" initialize="false" sortOrder="0" />
  <add application="settings" alias="scripts" title="Scripts" type="Umbraco.Web.Trees.ScriptTreeController, umbraco" iconClosed="icon-folder" iconOpen="icon-folder" sortOrder="4" />
  <add application="settings" alias="languages" title="Languages" iconClosed="icon-folder" iconOpen="icon-folder-open" type="Umbraco.Web.Trees.LanguageTreeController, umbraco" sortOrder="5" />
  <add application="settings" alias="dictionary" title="Dictionary" type="umbraco.loadDictionary, umbraco" iconClosed="icon-folder" iconOpen="icon-folder" sortOrder="6" />
  <add initialize="true" sortOrder="7" alias="mediaTypes" application="settings" title="Media Types" iconClosed="icon-folder" iconOpen="icon-folder-open" type="Umbraco.Web.Trees.MediaTypeTreeController, umbraco" />
  <!--Developer-->
  <add initialize="true" sortOrder="0" alias="packager" application="developer" iconClosed="icon-folder" iconOpen="icon-folder-open" type="Umbraco.Web.Trees.PackagesTreeController, umbraco" />
  <add initialize="true" sortOrder="1" alias="dataTypes" application="developer" title="Data Types" iconClosed="icon-folder" iconOpen="icon-folder" type="Umbraco.Web.Trees.DataTypeTreeController, umbraco" />
  <add application="developer" alias="macros" title="Macros" type="umbraco.loadMacros, umbraco" iconClosed="icon-folder" iconOpen="icon-folder" sortOrder="2" />
  <add application="developer" alias="relationTypes" title="Relation Types" type="umbraco.loadRelationTypes, umbraco" iconClosed="icon-folder" iconOpen="icon-folder" sortOrder="4" />
  <add application="developer" alias="xslt" title="XSLT Files" type="umbraco.loadXslt, umbraco" iconClosed="icon-folder" iconOpen="icon-folder" sortOrder="5" />
  <add application="developer" alias="partialViewMacros" type="Umbraco.Web.Trees.PartialViewMacrosTreeController, umbraco" silent="false" initialize="true" sortOrder="6" title="Partial View Macro Files" iconClosed="icon-folder" iconOpen="icon-folder" />
  <!--Users-->
  <add initialize="true" sortOrder="0" alias="users" application="users" iconClosed="icon-folder" iconOpen="icon-folder-open" type="Umbraco.Web.Trees.UserTreeController, umbraco" />
  <!--Members-->
  <add initialize="true" sortOrder="0" alias="member" application="member" title="Members" iconClosed="icon-folder" iconOpen="icon-folder-open" type="Umbraco.Web.Trees.MemberTreeController, umbraco" />
  <add initialize="true" sortOrder="1" alias="memberTypes" application="member" title="Member Types" iconClosed="icon-folder" iconOpen="icon-folder-open" type="Umbraco.Web.Trees.MemberTypeTreeController, umbraco" />
  <add application="member" sortOrder="2" alias="memberGroups" title="Member Groups" type="umbraco.loadMemberGroups, umbraco" iconClosed="icon-folder" iconOpen="icon-folder" />
  <!--Translation-->
  <add silent="false" initialize="true" sortOrder="1" alias="openTasks" application="translation" title="Tasks assigned to you" iconClosed="icon-folder" iconOpen="icon-folder" type="umbraco.loadOpenTasks, umbraco" />
  <add silent="false" initialize="true" sortOrder="2" alias="yourTasks" application="translation" title="Tasks created by you" iconClosed="icon-folder" iconOpen="icon-folder" type="umbraco.loadYourTasks, umbraco" />
  <!-- Custom -->
  <!--<add application="myApplication" alias="myTree" title="Me Tree" type="MyNamespace.myTree, MyAssembly"
       iconClosed="icon-folder" iconOpen="icon-folder" sortOrder="10" />-->
  <add initialize="true" sortOrder="9" alias="diploTraceLog" application="developer" title="Trace Logs" iconClosed="icon-folder" iconOpen="icon-folder-open" type="Diplo.TraceLogViewer.Controllers.TraceLogTreeController, Diplo.TraceLogViewer" />
</trees>

There is no newsletterStudio.config file in my configs folder.

Ian Bradley 8 posts 88 karma points

Jan 08, 2018 @ 14:00

0

Sorry, forgot to wrap last comment in code tags. Config file contents should be visible now!

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Markus Johansson 1701 posts 4879 karma points c-trib

Jan 08, 2018 @ 14:08
0
Hi!

If you don't have the newsletterStudio.config file in the config-folder thats probably why you get the error.

This kinds of errors happens when the write permissions to the folders/files that Newsletter Studio needs to change during install is not correct.

I would install it locally and push to the server, you would need to add the newsletterStudio.config-file to the /config/-folder and this section to your root web.config:
```
 <configSections>
<section name="newsletterStudio" type="NewsletterStudio.Bll.Configuration.NewsletterStudioConfig, NewsletterStudio, Version=2.1.9.1, Culture=neutral, PublicKeyToken=null" allowLocation="true" allowDefinition="Everywhere" allowExeDefinition="MachineToApplication" overrideModeDefault="Allow" restartOnExternalChanges="true" requirePermission="true" />
  ....
 </configSections>
```
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Ian Bradley 8 posts 88 karma points

Jan 08, 2018 @ 14:23

0

Thanks Markus.

I added the config changes and it seems to be fixed.

Many thanks

Ian

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Markus Johansson 1701 posts 4879 karma points c-trib

Jan 08, 2018 @ 14:24

0

Hi!

Nice to hear! Thanks for sharing the solution!

Please let us know if you have any other questions, issues or feedback!

Cheers!

// m

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Ian Bradley 8 posts 88 karma points

Jan 10, 2018 @ 09:28

0

Hello again Markus

Everything seemed to be working right, but when I logged out of Umbraco and back in the Newsletter Studio icon is no longer showing in the side bar.

I checked that none of the config files have been changed since all was working.

No errors showing in the Trace Logs.

Hope you can help!

Ian

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Markus Johansson 1701 posts 4879 karma points c-trib

Jan 10, 2018 @ 09:46

0

Hi!

Are you sure that the user that you are login in as has access to that section/application?

And are you sure that the application.config file contains the newsletterStudio-section? Also same for trees.config?

/ m

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Ian Bradley 8 posts 88 karma points

Jan 10, 2018 @ 10:11

0

It looks like it is not listed in the trees.config. Please send me an example of what needs adding. Thanks!

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Markus Johansson 1701 posts 4879 karma points c-trib

Jan 10, 2018 @ 10:49

Hi!

The files should look something like this:

Applications.config

<?xml version="1.0" encoding="utf-8"?>
  <applications>
     ....
   <add alias="NewsletterStudio" name="Newsletter Studio" icon="icon-message" sortOrder="15" />
 </applications>

Trees.config

<?xml version="1.0" encoding="utf-8"?>
 <trees>
  .....

  <add initialize="true" sortOrder="10" alias="MailingList" application="NewsletterStudio" title="Mailing lists" iconClosed="icon-folder" iconOpen="icon-folder-open" type="NewsletterStudio.Umbraco.MailingListTreeController, NewsletterStudio" />
  <add initialize="true" sortOrder="5" alias="Newsletter" application="NewsletterStudio" title="Newsletters" iconClosed="icon-message" iconOpen="icon-message" type="NewsletterStudio.Umbraco.NewsletterTreeController, NewsletterStudio" />
  <add initialize="true" sortOrder="15" alias="Settings" application="NewsletterStudio" title="Settings" iconClosed="icon-settings" iconOpen="icon-settings" type="NewsletterStudio.Umbraco.SettingsTreeController, NewsletterStudio" />
</trees>

Hope this solves your issues, strange that they disappeared - you might need to make sure that these files don't get overwritten by some process or something.

Ian Bradley 8 posts 88 karma points

Jan 10, 2018 @ 14:00

0

Thanks Markus,

Looks like this has resolved the issue.

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Markus Johansson 1701 posts 4879 karma points c-trib

Jan 10, 2018 @ 14:07

0

Great news!

Thanks for letting me know.

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