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  • Paulius Putna 78 posts 136 karma points
    Mar 06, 2015 @ 16:07
    Paulius Putna
    0

    Error: Failed to retrieve comment, please try again later / refresh page

    Hi,

    I've set up my uCommentator page settings api_key, api_secret and other from the Disqus profile, however I get an error when I try to view them on the uCommentator panel.

    Error: Failed to retrieve comment, please try again later / refresh page

     

    Anyone else has the same problem?

  • Delly Mellas Nyman 64 posts 316 karma points
    Mar 09, 2015 @ 03:43
    Delly Mellas Nyman
    0

    Hi Konjius,

    Can you elaborate what version of umbraco do you use, and error warning in your browser console?

    Thanks,
    Delly 

  • Paulius Putna 78 posts 136 karma points
    Mar 12, 2015 @ 14:11
    Paulius Putna
    0

    Hi,

    Version is Umbraco 7.2.2 and the error message is:

    Error: Failed to retrieve comment, please try again later

    Thanks.

  • Delly Mellas Nyman 64 posts 316 karma points
    Mar 13, 2015 @ 03:26
    Delly Mellas Nyman
    0

    Hi Konijus,

    Have you allow your development domain to use disqus api in your disqus api settings?

    Can you provide me the error from browser console?

    I have try this package in my Umbraco 7.2.2 and it's work fine.

    Thanks
    Delly 

  • Paulius Putna 78 posts 136 karma points
    Mar 13, 2015 @ 14:39
    Paulius Putna
    0

    Failed to load resource: the server responded with a status of 404 (Not Found) https://disqus.com/api/3.0/posts/list.json?access_token=3860ae036b714980b72…ude=deleted&include=flagged&include=highlighted&limit=10&query=&order=desc

    Failed to load resource: the server responded with a status of 400 (BAD REQUEST) %7B%7Bcomment.author.avatar.permalink%7D%7D:1

    GET http://www.pauliusputna.lt/umbraco/%7B%7Bcomment.author.avatar.permalink%7D%7D 404 (Not Found) angular.min.js:106

    GET https://disqus.com/api/3.0/posts/list.json?access_token=3860ae036b714980b72…ude=deleted&include=flagged&include=highlighted&limit=10&query=&order=desc 400 (BAD REQUEST)

  • Paulius Putna 78 posts 136 karma points
    Mar 13, 2015 @ 14:43
    Paulius Putna
    0

    The API usage is showing traffic. 

     

    Umbraco doesn't show an error, however, I'm still getting the error in the console and can't see any comments in the dashboard.

    (7) http://www.pauliusputna.lt/umbraco/%7B%7Bcomment.author.avatar.permalink%7D%7D Failed to load resource: the server responded with a status of 404 (Not Found)

  • Delly Mellas Nyman 64 posts 316 karma points
    Mar 13, 2015 @ 17:21
    Delly Mellas Nyman
    0

    Hi Konijus,

    You can try to redownload the package and try to install it again, I have add some update to the package.
    Hope it can solve your problem now.

    Thanks,
    Delly 

  • Paulius Putna 78 posts 136 karma points
    Mar 13, 2015 @ 18:25
    Paulius Putna
    0

    Ok thank you. I'll do that tomorrow.

    Will update the topic.

  • Paulius Putna 78 posts 136 karma points
    Mar 14, 2015 @ 22:11
    Paulius Putna
    0

    Hi,

    Still getting the same issue.. tried removing package, installing it again and set web.config debug mode to false.

    GET http://www.pauliusputna.lt/umbraco/%7B%7Bcomment.author.avatar.permalink%7D%7D 404 (Not Found)

  • Delly Mellas Nyman 64 posts 316 karma points
    Mar 16, 2015 @ 04:08
    Delly Mellas Nyman
    0

    Hi Konijus,

    Already fix that issue, you can download it from here.

    Thanks,
    Delly 

  • Paulius Putna 78 posts 136 karma points
    Mar 16, 2015 @ 10:25
    Paulius Putna
    0

    Hi,

    I've updated the fix and the console doesn't show any errors, but my screen is still shows nothing.

    If I go to Disqus API details is shows:

    enter image description here

    And this number goes up every time I click around.

    Any ideas what could this relate to?

    Thanks

  • Delly Mellas Nyman 64 posts 316 karma points
    Mar 16, 2015 @ 11:49
    Delly Mellas Nyman
    0

    Hi Konijus,

    Have you tried to open it in other browser or try to clean your browser cache?

    Or maybe you can try to create new application in disqus to use with this package.

    Thanks,
    Delly 

  • Chris 92 posts 238 karma points
    Aug 24, 2015 @ 14:43
    Chris
    0

    Hey,

    tried to install uCommentator and run into the same error, is there any fix for that or do I need to set anything in the disqus options of my application?

  • Delly Mellas Nyman 64 posts 316 karma points
    Aug 26, 2015 @ 07:24
    Delly Mellas Nyman
    1

    Hi Chris,

    What error do you get? Can you capture the error warning here?

    Thanks

  • Chris 92 posts 238 karma points
    Aug 26, 2015 @ 07:53
    Chris
    0

    Hey Delly,

    I won't get a error in the log file but when I open the backoffice extension "comments" and click on any menu item I get the following displayed:

    uCommentator Bug

    My first intention was to check the code you updated on github, but it's already fixed/changed in my version of uCommentator.

    Disqus works so far, when I log into the Disqus office I can approve comments and close discussion etc. only the umbraco backoffice extension doesn't work properly.

    Chris

  • Delly Mellas Nyman 64 posts 316 karma points
    Aug 26, 2015 @ 09:42
    Delly Mellas Nyman
    1

    Is there any error in the browser console log?

    I think there's a wrong configuration of disqus that you add to ucommentator settings, please make sure you have insert all information correctly.

    Thanks

  • Chris 92 posts 238 karma points
    Aug 26, 2015 @ 11:35
    Chris
    0

    Hey,

    I get a 500 Bad Request error displayed:

    "NetworkError: 400 BAD REQUEST - https://disqus.com/api/3.0/posts/list.json?access_token=(here is my acces token) api_secret=~~~~&category=Business&category=1440588776071&related=thread&include=unapproved&include=approved&include=spam&include=deleted&include=flagged&include=highlighted&limit=5&query=&order=desc"
    

    (removed my tokens)

  • Delly Mellas Nyman 64 posts 316 karma points
    Aug 26, 2015 @ 12:07
  • Chris 92 posts 238 karma points
    Aug 26, 2015 @ 12:28
    Chris
    0

    Ok did that,

    first I got the following message:

    {"code":2,"response":"Invalid argument, 'category': Category must be an integer, was 'Business'"}
    

    Than remebered that I saw a "ID" for categories somewhere in the disqus interface and changed the setting for "Category" from "Business" to my ID and still get the error. When I call that error url the following text appears:

    {"cursor":{"prev":null,"hasNext":true,"next":"1440425740078514:0:0","hasPrev":false,"total":null,"id":"1440425740078514:0:0","more":true},"code":0,"response":[{"dislikes":0,"numReports":0,"likes":0,"message":"<p>test</p>","id":"2211637511","isDeleted":true,"author":{"username":"blau34","isFollowing":false,"name":"blau34","disable3rdPartyTrackers":false,"url":"","isAnonymous":false,"rep":1.2565629999999999,"about":"","isFollowedBy":false,"profileUrl":"https://disqus.com/by/blau34/","reputation":1.2565629999999999,"location":"","isPrivate":false,"isPrimary":true,"joinedAt":"2013-04-24T17:17:52","id":"49045630","avatar":{"small":{"permalink":"https://disqus.com/api/users/avatars/blau34.jpg","cache":"//a.disquscdn.com/uploads/users/4904/5630/avatar32.jpg?1394902702"},"isCustom":true,"permalink":"https://disqus.com/api/users/avatars/blau34.jpg","cache":"//a.disquscdn.com/uploads/users/4904/5630/avatar92.jpg?1394902702","large":{"permalink":"https://disqus.com/api/users/avatars/blau34.jpg","cache":"//a.disquscdn.com/uploads/users/4904/5630/avatar92.jpg?1394902702"}}},"media":[],"userScore":0,"isSpam":false,"isDeletedByAuthor":false,"createdAt":"2015-08-24T14:32:53","parent":null,"isApproved":false,"isFlagged":false,"raw_message":"test","isHighlighted":false,"thread":{"feed":"https://lundp.disqus.com/kundenservice_von_onlinedruckereien_aus_erfahrung_nicht_so_gut/latest.rss","author":"171276753","dislikes":0,"likes":0,"message":"","id":"4062179025","createdAt":"2015-08-24T14:10:45","category":"3924998","clean_title":"Kundenservice von Onlinedruckereien: Aus Erfahrung nicht so gut","userScore":0,"isSpam":false,"signedLink":"http://disq.us/?url=http%3A%2F%2Fwww.lundp.de%2Fblog%2Fposts%2F2015%2Faugust%2Fkundenservice-von-onlinedruckereien-aus-erfahrung-leider-nicht-so-gut%2F&key=3NY5yWqBLfjsUHSVTr_q0g","isDeleted":false,"raw_message":"","isClosed":false,"link":"http://www.lundp.de/blog/posts/2015/august/kundenservice-von-onlinedruckereien-aus-erfahrung-leider-nicht-so-gut/","slug":"kundenservice_von_onlinedruckereien_aus_erfahrung_nicht_so_gut","forum":"lundp","identifiers":["2546"],"posts":0,"userSubscription":false,"title":"Kundenservice von Onlinedruckereien: Aus Erfahrung nicht so 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Backoffice vor Fremdzugriff sch\u00fctzen","userScore":0,"isSpam":false,"signedLink":"http://disq.us/?url=http%3A%2F%2Fwww.lundp.de%2Fblog%2Fposts%2F2015%2Fjuli%2Fumbraco-backoffice-zugang-verweigern%2F&key=MTeZRtOkcyKhqdmWZPxkIQ","isDeleted":false,"raw_message":"","isClosed":false,"link":"http://www.lundp.de/blog/posts/2015/juli/umbraco-backoffice-zugang-verweigern/","slug":"umbraco_backoffice_vor_fremdzugriff_schutzen","forum":"lundp","identifiers":["2545"],"posts":0,"userSubscription":false,"title":"Umbraco Backoffice vor Fremdzugriff 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Garbsen","isPrivate":false,"isPrimary":true,"joinedAt":"2015-01-21T10:54:59","id":"140491900","avatar":{"small":{"permalink":"https://disqus.com/api/users/avatars/disqus_wbMtoUi77f.jpg","cache":"//a.disquscdn.com/uploads/users/14049/1900/avatar32.jpg?1440589077"},"isCustom":true,"permalink":"https://disqus.com/api/users/avatars/disqus_wbMtoUi77f.jpg","cache":"//a.disquscdn.com/uploads/users/14049/1900/avatar92.jpg?1440589077","large":{"permalink":"https://disqus.com/api/users/avatars/disqus_wbMtoUi77f.jpg","cache":"//a.disquscdn.com/uploads/users/14049/1900/avatar92.jpg?1440589077"}}},"media":[],"userScore":0,"isSpam":false,"isDeletedByAuthor":false,"createdAt":"2015-08-24T14:17:23","parent":null,"isApproved":false,"isFlagged":false,"raw_message":"Test","isHighlighted":false,"thread":{"feed":"https://lundp.disqus.com/kundenservice_von_onlinedruckereien_aus_erfahrung_nicht_so_gut/latest.rss","author":"171276753","dislikes":0,"likes":0,"message":"","id":"4062179025","createdAt":"2015-08-24T14:10:45","category":"3924998","clean_title":"Kundenservice von Onlinedruckereien: Aus Erfahrung nicht so gut","userScore":0,"isSpam":false,"signedLink":"http://disq.us/?url=http%3A%2F%2Fwww.lundp.de%2Fblog%2Fposts%2F2015%2Faugust%2Fkundenservice-von-onlinedruckereien-aus-erfahrung-leider-nicht-so-gut%2F&key=3NY5yWqBLfjsUHSVTr_q0g","isDeleted":false,"raw_message":"","isClosed":false,"link":"http://www.lundp.de/blog/posts/2015/august/kundenservice-von-onlinedruckereien-aus-erfahrung-leider-nicht-so-gut/","slug":"kundenservice_von_onlinedruckereien_aus_erfahrung_nicht_so_gut","forum":"lundp","identifiers":["2546"],"posts":0,"userSubscription":false,"title":"Kundenservice von Onlinedruckereien: Aus Erfahrung nicht so gut","highlightedPost":null},"forum":"lundp","url":"http://www.lundp.de/blog/posts/2015/august/kundenservice-von-onlinedruckereien-aus-erfahrung-leider-nicht-so-gut/#comment-2211612135","points":0,"isEdited":false},{"dislikes":0,"numReports":0,"likes":0,"message":"<p>Hallo</p>","id":"2211611495","isDeleted":true,"author":{"username":"info88","isFollowing":false,"name":"info88","disable3rdPartyTrackers":false,"url":"","isAnonymous":false,"rep":1.232124,"about":"","isFollowedBy":false,"profileUrl":"https://disqus.com/by/info88/","reputation":1.232124,"location":"","isPrivate":false,"isPrimary":true,"joinedAt":"2015-08-24T13:50:26","id":"171276753","avatar":{"small":{"permalink":"https://disqus.com/api/users/avatars/info88.jpg","cache":"//a.disquscdn.com/1440101154/images/noavatar32.png"},"isCustom":false,"permalink":"https://disqus.com/api/users/avatars/info88.jpg","cache":"//a.disquscdn.com/1440101154/images/noavatar92.png","large":{"permalink":"https://disqus.com/api/users/avatars/info88.jpg","cache":"//a.disquscdn.com/1440101154/images/noavatar92.png"}}},"media":[],"userScore":0,"isSpam":false,"isDeletedByAuthor":true,"createdAt":"2015-08-24T14:16:57","parent":null,"isApproved":true,"isFlagged":false,"raw_message":"Hallo","isHighlighted":false,"thread":{"feed":"https://lundp.disqus.com/kundenservice_von_onlinedruckereien_aus_erfahrung_nicht_so_gut/latest.rss","author":"171276753","dislikes":0,"likes":0,"message":"","id":"4062179025","createdAt":"2015-08-24T14:10:45","category":"3924998","clean_title":"Kundenservice von Onlinedruckereien: Aus Erfahrung nicht so gut","userScore":0,"isSpam":false,"signedLink":"http://disq.us/?url=http%3A%2F%2Fwww.lundp.de%2Fblog%2Fposts%2F2015%2Faugust%2Fkundenservice-von-onlinedruckereien-aus-erfahrung-leider-nicht-so-gut%2F&key=3NY5yWqBLfjsUHSVTr_q0g","isDeleted":false,"raw_message":"","isClosed":false,"link":"http://www.lundp.de/blog/posts/2015/august/kundenservice-von-onlinedruckereien-aus-erfahrung-leider-nicht-so-gut/","slug":"kundenservice_von_onlinedruckereien_aus_erfahrung_nicht_so_gut","forum":"lundp","identifiers":["2546"],"posts":0,"userSubscription":false,"title":"Kundenservice von Onlinedruckereien: Aus Erfahrung nicht so gut","highlightedPost":null},"forum":"lundp","url":"http://www.lundp.de/blog/posts/2015/august/kundenservice-von-onlinedruckereien-aus-erfahrung-leider-nicht-so-gut/#comment-2211611495","points":0,"isEdited":false}]}
    

    This seems to be all data from the comments that where posted, but they won't get displayed in the backoffice

  • Delly Mellas Nyman 64 posts 316 karma points
    Aug 26, 2015 @ 12:38
    Delly Mellas Nyman
    1

    Is there still any error in browser console log?

    Have you try to rebuild or restart the website or edit the web.config to restart the web?

    Have you try to clear your browser cache or enable the disable browser cache when open the browser console.

    Oh and one think, every you change the uCommentator settings, it need the website to be restarted to make the settings updated.

  • Chris 92 posts 238 karma points
    Aug 26, 2015 @ 12:46
  • Delly Mellas Nyman 64 posts 316 karma points
    Aug 27, 2015 @ 02:25
    Delly Mellas Nyman
    1

    make sure your api key, api secret and access token is correct. Because I have try your url that you post before and change the api key, api secret and access token to my account and it working. And check again the url you post in browser or postman to see the reason you getting error

  • Chris 92 posts 238 karma points
    Aug 27, 2015 @ 10:47
    Chris
    0

    here are some pictures of my settings of disqus:

    enter image description here

    enter image description here

    All settings should be right, and I still get the same error in my console that I posted yesterday. If i copy the URL from the console it seems to display me all comments ever done to my disqus page but they won't show in umbracos backend

  • Delly Mellas Nyman 64 posts 316 karma points
    Aug 27, 2015 @ 11:21
    Delly Mellas Nyman
    1

    Have you register your domain to disqus application?

  • Chris 92 posts 238 karma points
    Aug 27, 2015 @ 12:23
    Chris
    1

    Ah, well that was my fault.

    Under disqus application settings I didn't add a Domain ( Domains linked to your public key (for referral checks). )

    Thanks for that Delly!

  • Delly Mellas Nyman 64 posts 316 karma points
    Aug 28, 2015 @ 02:02
    Delly Mellas Nyman
    0

    Glad you find the solution.

    If you have any feedback or any bug to report, feel free to ask me again.

    Thanks

  • Angelo 95 posts 197 karma points
    Jun 21, 2016 @ 21:16
    Angelo
    0

    After 2 long hours ... i found that the category has to be a number ... i found in chrome console that the category generated by the plugin was "1466540997755" ... i really dont know why ... but it works ...just put in uCommentatorSettings "Category -----> 1466540997755" or some id that your plugin call generates

    hope this helps someone

    Angelo

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