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  • Jan Bílek 15 posts 186 karma points
    Sep 05, 2016 @ 17:29
    Jan Bílek
    0

    UrlTracker Dashboard is not being loaded

    Hi,

    the UrlTracker dashboard is not showing up after publishing the website. It works perfectly on localhost and it's also properly redirecting pages on both localhost and server. I'm getting the following message:

    Could not load control: '/Umbraco/UrlTracker/InfoCaster.Umbraco.UrlTracker.UI.UrlTrackerManagerWrapper.ascx'. 
    Error message: System.Web.HttpException (0x80004005): The file '/Umbraco/UrlTracker/InfoCaster.Umbraco.UrlTracker.UI.UrlTrackerManagerWrapper.ascx' does not exist. at System.Web.UI.Util.CheckVirtualFileExists(VirtualPath virtualPath) at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate) at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate) at System.Web.UI.TemplateControl.LoadControl(VirtualPath virtualPath) at Umbraco.Web.UI.Umbraco.Dashboard.UserControlProxy.OnInit(EventArgs e)
    

    I'm not anyhow wiser after reading this message. Do you know what might went wrong? Or what files to check?

    Thanks, John

  • Karl Kopp 121 posts 227 karma points
    Sep 05, 2016 @ 22:56
    Karl Kopp
    0

    Take a look at the msg - it's saying the control is missing. Check in your directory for this file:

    '/Umbraco/UrlTracker/InfoCaster.Umbraco.UrlTracker.UI.UrlTrackerManagerWrapper.ascx'
    

    Does it exist?

  • Jan Bílek 15 posts 186 karma points
    Sep 06, 2016 @ 09:41
    Jan Bílek
    0

    It's not as simple as that. The control aslo doesn't exist on localhost where the dashboard shows up correctly. The only installed files are the InfoCaster dll's, so I guess it's a configuration issue.

  • Jan Bílek 15 posts 186 karma points
    Sep 06, 2016 @ 11:10
    Jan Bílek
    0

    I've also checked the database entries and all files changed by plugin installation. Everything matches. Is it possible that this could be caused by some invalid cache data? I have no other clue.

  • Ross Ekberg 75 posts 202 karma points
    Sep 20, 2016 @ 20:22
    Ross Ekberg
    0

    I got a similar error message saying it couldn't find that exact same control. The file and folder didn't exist. Don't know why. All that was installed was a dll and pdb. No controls, no database tables.

  • Greg Berlin 818 posts 634 karma points
    Sep 21, 2016 @ 04:51
    Greg Berlin
    0

    Yup I've also scratched my head over that same thing before... the user control referenced there actually doesn't exist, not quite sure how it loads in the iframe to be honest.

    Anyway, I found that recycling the app pool gets it working.

  • Ross Ekberg 75 posts 202 karma points
    Sep 21, 2016 @ 13:45
    Ross Ekberg
    0

    Recycled the app pool. No change. Where is this thing even supposed to be?

  • Magnus Bolling 10 posts 90 karma points
    Jan 02, 2017 @ 21:09
    Magnus Bolling
    0

    Any solution to this? Tried recycling the app pool. No success.

  • Kieran Kane 2 posts 72 karma points
    Jun 07, 2017 @ 16:01
    Kieran Kane
    0

    I had this exact same issue - localhost worked absolutely fine but staging was broken.

    The solution that worked for me was to create a UrlTracker folder inside the Umbraco folder, with the following files:

    https://drive.google.com/open?id=0B3P_FUH43faIdFQ1OXBOXzhlWjA

  • Magnus Bolling 10 posts 90 karma points
    Jun 13, 2017 @ 07:45
    Magnus Bolling
    0

    Tried your solution Kieran but it didn't help me. =/

  • Kieran Kane 2 posts 72 karma points
    Jun 23, 2017 @ 09:46
    Kieran Kane
    0

    That's a shame :/.

    Can you post the error that you are getting? And have you tried reinstalling the 301 Url Tracker package after adding these files?

  • Daniel Chenery 119 posts 465 karma points
    Nov 08, 2017 @ 10:31
    Daniel Chenery
    0

    GitHub issue here for those still with the problem: https://github.com/kipusoep/UrlTracker/issues/175

    As mentioned there, once I can replicate the issue I can look into fixing it efficiently.

  • Craig100 1078 posts 2366 karma points c-trib
    May 28, 2018 @ 12:00
    Craig100
    0

    I just ran into this exact issue on a 7.6.4 site. However, all I had to do was reset the /bin directory permissions and reinstall the package ;)

    Post Edit: I just noticed this is for V2 of the package. My issue was with V3.11.

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